This Privacy Policy explains how Travelens ("Travelens", "we", "us", or "our") collects, uses, shares, and protects your information when you use the Travelens mobile application and related services (collectively, the "App"). By using the App, you agree to the practices described in this policy.
If you do not agree with this policy, please do not use the App.
1. Who We Are
Travelens is an AI-powered travel planning app that helps you discover destinations across India and generate personalized trip itineraries, including suggested places to visit, hotels, and restaurants.
For any privacy-related questions, contact us at: support@travelens.in
2. Information We Collect
2.1 Information you provide
- Account information: When you sign up or log in (including via Google Sign-In), we collect your name, email address, and—where you provide it—your phone number, age, and gender.
- Travel preferences: Trip type, travel companions, preferred activities, food preferences, group type, number of travelers, and destinations of interest that you enter while planning a trip.
- Search queries: Destinations and keywords you search for within the App.
2.2 Information collected automatically
- Device identifier: We generate or read a device identifier to associate your saved itineraries, history, and favorites with your device when you are not signed in.
- Location data: With your permission, we access your device's approximate or precise location to show "Nearby" and "Weekend" destination recommendations. Location is used at the time of the request and is sent to our servers to return relevant places. You can deny or revoke this permission at any time in your device settings; certain location-based features will then be unavailable.
- Usage and app data: Itineraries you generate, edit, save to history, or mark as favorite.
- Analytics data: We use Firebase Analytics to collect app-usage events such as screens viewed, taps, and swipes, together with basic device and app information (for example, device model, operating system version, and app version), to understand how the App is used and improve it.
- Push notification token: When you enable notifications, we generate a Firebase Cloud Messaging (FCM) device token and send it to our servers so we can deliver trip updates and offers. You can disable notifications at any time in your device settings.
- Advertising identifiers: We display ads through Google AdMob, which may access your device's advertising ID and limited device/usage data to serve and measure ads. See Section 6A for details and your choices.
2.3 Information we do not intentionally collect
We do not knowingly collect payment card details within the App, and we do not knowingly collect personal information from children under 13.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate you (including Google Sign-In).
- Generate, edit, and personalize AI travel itineraries based on your preferences.
- Show location-relevant destinations ("Nearby", "Weekend") and search suggestions.
- Save and display your trip history and favorites.
- Operate, maintain, debug, and improve the App, including through usage analytics.
- Send push notifications about trip updates and offers (where you have enabled notifications) and important service communications.
- Display and measure advertising within the App.
- Protect against fraud, abuse, and security incidents, and comply with legal obligations.
4. Legal Bases for Processing
Where applicable law (such as the EU/UK GDPR) requires it, we process your personal data on the following bases: performance of a contract (providing the App), your consent (e.g., location access), our legitimate interests (improving and securing the App), and compliance with legal obligations.
You may withdraw consent (for example, location permission) at any time without affecting the lawfulness of processing carried out before withdrawal.
5. How We Share Your Information
We do not sell your personal information. We share information only as described below:
- Service providers: We host our backend services and data with cloud infrastructure providers (for example, Microsoft Azure) and may use third parties for image hosting and content delivery.
- Authentication providers: Google, when you choose to sign in with Google. Your use of Google Sign-In is also subject to Google's privacy policy.
- Analytics and messaging providers: Google Firebase (Analytics and Cloud Messaging) processes usage events and push-notification tokens on our behalf.
- Advertising partners: Google AdMob serves ads in the App and may process your advertising ID and limited device/usage data to deliver and measure ads.
- Mapping and geocoding services: When you view a trip map, location names and coordinates may be sent to Google Maps to render the map and resolve place locations. Google's use of that data is governed by its own policies.
- Legal and safety: We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Travelens, our users, or others.
- Business transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
6. Third-Party Services
The App relies on third-party services that may process limited data:
- Google Sign-In – authentication.
- Google Firebase Analytics – app usage analytics.
- Google Firebase Cloud Messaging – push notifications.
- Google AdMob – in-app advertising.
- Google Maps – map rendering and geocoding.
- Microsoft Azure – backend hosting and data storage.
- Image/content hosting (travelens.in and related hosts) – serving destination and place images.
We encourage you to review the privacy policies of these providers. We are not responsible for the privacy practices of third parties.
6A. Advertising
The App displays advertising served by Google AdMob (banner, native, interstitial, and sticky-banner formats). To deliver and measure ads, AdMob may access your device's advertising identifier and limited device and usage information. Depending on your settings and region, ads may be personalized.
You can control ad personalization and reset or delete your advertising ID in your device settings (for example, Settings → Google → Ads on Android). Google's collection and use of data through AdMob is governed by Google's Privacy Policy and its "How Google uses information from sites or apps that use our services" page.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the App, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. Itineraries, history, and favorites are retained until you delete them or request account deletion.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your account and associated data.
- Object to or restrict certain processing.
- Withdraw consent (e.g., revoke location permission via device settings).
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at support@travelens.in. We will respond within the timeframe required by applicable law. You can also manage location and notification permissions directly in your device settings.
9. Data Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) between the App and our servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
The App is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
11. International Data Transfers
Your information may be processed and stored on servers located outside your country of residence (for example, in India or other regions where our cloud providers operate). Where required, we take steps to ensure such transfers are subject to appropriate safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you within the App. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Travelens
Email: support@travelens.in